Elgato has been specializing in consumer technology products since 2010 and many people use its products around the world.
However, it appears that Elgato users have faced an issue that is affecting both Key Light and Key Light Air devices.
According to many reports, users cannot control Key Light and Key Light Air devices with the Elgato Stream Deck plugin for Control Center.
Additionally, users reported that they received the message “Elgato remote control plug-in is missing” when editing scenes with the Stream Deck plug-in.
While it’s not clear what the exact cause of this problem is, it appears to be widespread and bothersome.
@ElgatoSupport hello, every time I turn on the elgato panel with my broadcast rig it only turns on on the left side and not on the right side
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my @elgato lights also stopped working on my streaming platform and this is after the recent update to streamdeck what the heck is boring today lmao
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However, affected users might not need to dwell on the issue where Stream Deck plug-in for Control Center does not work with Key Light and Key Light Air.
Indeed, this issue has been officially recognized by Elgato Support and is under investigation.
In addition, Elgato Support has provided affected users with a workaround until a fix was released for the issue.
The workaround is to control the Key Light and Key Light Air devices directly through the Control Center app.
It’s good to see that support has recognized the issue and has provided a temporary workaround as well.
However, there is no word on how long it will take to resolve the issue as the acknowledgment does not include any ETA for the same.
Hopefully Elgato fixes this issue quickly so that users can control their Key Light and Key Light Air devices with Stream Deck plugin for Control Center without any issues.
That said, we’ll get you more details as we have new information to share, so stay tuned.
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